Customer Support
Support channels are clear today, with a roadmap for live chat, ticketing, warranty cases, and order tracking.
Customers can reach the store through direct human channels.
Phone and WhatsApp enquiries are targeted for same-business-day response. Bulk quotations are targeted within 24 working hours where supplier confirmation is not required.
Live chat, ticketing, order status notifications, return requests, and warranty workflows should be integrated with CRM and customer accounts.